TELUS Digital Continues to Lead in Everest Group’s PEAK Matrix® for CXM Services
TELUS International, soon to be known as TELUS Digital Experience, has once again been recognized as a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment – Americas for the sixth consecutive year. The company’s innovative solutions and commitment to excellence have solidified its position as a top performer in the industry.
In the report by Everest Group, TELUS Digital’s ‘Innovation and Investments’ and ‘Scope of Services Offered’ were highlighted, showcasing the company’s dedication to providing cutting-edge digital customer experience services. The GenAI offerings, including Fuel iX and GenAI Jumpstart Accelerator, were specifically noted for their impact on the market.
TELUS Digital stands out among its competitors with a diverse portfolio of services, from omnichannel support to AI and automation technologies such as chatbots and virtual assistants. The company’s GenAI-powered solutions, including Fuel iX and GenAI Jumpstart Accelerator, have set a new standard for customer experience management.
According to Sharang Sharma, Vice President at Everest Group, TELUS Digital’s comprehensive suite of solutions integrates GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options. This seamless integration of technology and human expertise has resulted in superior customer experiences and solidified TELUS Digital’s position as a Leader in the CXM Services PEAK Matrix® Assessment.
The strength of TELUS Digital’s technology partner ecosystem was also highlighted in the report, showcasing the company’s ability to offer incremental and complementary solutions to its clients. Buyers interviewed as part of the assessment praised TELUS Digital’s culture, skilled talent pool, innovation, and rapid implementation, among other key assets.
Jason Macdonnell, President of TELUS Digital Customer Experience, expressed his gratitude for being recognized as a Leader in Everest Group’s CXM Services PEAK Matrix® for the sixth consecutive year. He attributed this achievement to the team’s passion and dedication, as well as the company’s ongoing investments in talent and technology partnerships.
Everest Group’s evaluation of 43 CXM service providers for the 2024 CXM Services PEAK Matrix® Assessment – Americas highlighted TELUS Digital’s commitment to innovation, talent development, and customer relationships. The company’s focus on delivering real value to its clients through advanced digital solutions and human expertise has set it apart in the industry.
In conclusion, TELUS Digital’s continued success in the Everest Group’s PEAK Matrix® for CXM Services is a testament to the company’s unwavering dedication to excellence and innovation. By staying at the forefront of the industry and continuously evolving its capabilities, TELUS Digital is ensuring long-term success for its clients and setting a high standard for customer experience management globally.